Returns & Exchanges

At UGREEN NAS EU, we offer a 30-day money-back guarantee to ensure you are fully satisfied with your high-performance storage solutions. If your device is defective or does not meet your expectations, we provide a streamlined return process for all European customers.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the NAS unit in its original packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off the package at your nearest authorized carrier location for transit to our EU warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund will be processed back to your original payment method within 5-7 business days.