Frequently Asked Questions
Everything you need to know about UGREEN NAS storage solutions and delivery.
Which countries in the European Union do you ship to?
We ship to all EU member states including Germany, France, Italy, Spain, and the Netherlands. Shipping times typically range from 3 to 7 business days depending on your location.
Does the UGREEN NAS come with pre-installed hard drives?
Our NAS devices are sold as diskless systems to allow you the flexibility to choose your own storage capacity. However, we occasionally offer bundles that include high-performance NAS-grade drives.
What is the warranty policy for UGREEN products in the EU?
All UGREEN NAS products purchased through our EU store come with a standard 2-year manufacturer warranty, covering any hardware defects under normal use conditions.
Can I return my order if I change my mind?
Yes, we offer a 30-day return policy. The item must be in its original packaging and in like-new condition to qualify for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and iDEAL for your convenience.
How do I receive technical support for my NAS setup?
You can contact our specialized technical support team via the 'Contact Us' page or through our community forums for assistance with RAID configuration, software updates, and remote access setup.